Refund and Return Policy - Kinz Coffee
Refund & Return Policy
We care deeply about the quality of every Kinz Coffee order and want your experience to be smooth, fair, and reliable.
Last Updated: April 2026
Return Summary
To make our policy easy to understand, here is a quick summary of how returns, replacements, and refunds work at Kinz Coffee.
Eligible Return, Replacement & Refund Cases
Because coffee products are consumable items, we accept returns, replacements, and refunds only for eligible cases where the item delivered is not in acceptable condition.
- The product is unopened and in its original sealed condition
- The product was damaged during delivery
- The wrong item was delivered
- The product was defective on arrival
- The package arrived in a condition unsuitable for use
Return, replacement, or refund requests must be made within 7 days of delivery.
Non-Returnable Items
For hygiene, safety, and product quality reasons, we do not accept returns for:
- Opened coffee products
- Used or partially consumed products
- Products without original packaging or broken seal
- Products damaged because of misuse, mishandling, or improper storage after delivery
- Orders where no valid issue proof is shared
Order Cancellation
Orders may be cancelled only before they are shipped.
Once an order is marked as Shipped, Out for Delivery, or Delivered, cancellation is not possible.
Refunds, Replacements & Charge Handling
All return, replacement, and refund requests are subject to verification and approval.
Once your request is reviewed and approved, the refund will be processed within 5–7 business days to your original payment method, wherever applicable.
In some cases, we may offer a replacement instead of a refund, depending on product availability and the type of issue reported.
If approved, we will arrange a pickup or guide you through the return process, depending on the nature of the issue and the delivery location.
- Shipping charge refund: If the refund is approved due to damage, wrong item, or defective delivery, applicable shipping charges may also be refunded.
- COD charge refund: COD handling charges are generally non-refundable unless the issue is confirmed to be from our side, such as wrong product or damaged delivery.
- Customer-side issues: Refunds are not applicable for incorrect address, unavailable recipient, or failed delivery caused by incorrect customer details.
How to Request a Return or Refund
To raise a return, replacement, or refund request, email us with:
- Your order number
- Clear photos of the product and packaging
- A short description of the issue
- Your contact number for quick resolution